| "Profit from Change" |
| “You may have hard working bright people, good processes, good technology, budgets, management, but in the end only results matter”. ... Larry Bossidy |
| "..Managing is defining and doing... Not hoping ... Getting on with it ... Doing it ... Defining and doing it" ... Jack Welch |
![]() | Know thy client, know thyself. Many companies launch | |
| engagements without truly understanding the needs and capabilities of their client. The best companies invest in understanding both their client's and their own motivations, to achieve a win - win relationship. | ||
![]() | Say what you'll do, do what you say. It's critical that | |
| companies take the time to articulate clear objectives and expectations, and then stick to their agreements. | ||
![]() | Focus. Often companies try to be all things to all clients. The | |
| best companies focus their resources against their current set of client engagements. They are willing to close off other distractions to avoid diluting their impact and benefit to their current clients. | ||
![]() | Spend money to make money. To put it simply, there is no | |
| free lunch. Achieving lasting results requires investments to build both structures and capabilities. This always requires the involvement of a dedicated leadership team. | ||
![]() | Monitor. Talk is cheap; business agreements must be made | |
| real through rigorous and objective goal setting and monitoring. It's important to track the progress made against goals and objectively understand whether a partner is truly making a difference. It's also important to ensure that the metrics used are appropriately tailored to the type of objective being pursued. |